Privacy Policy
1. Introduction
PartForge 3D (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website (partforge3d.com), contact us, make purchases, or use any of our services. By using our website, you agree to the terms described in this policy.
2. Information We Collect
We may collect the following categories of personal information:
Contact Information: Name, email address, phone number, mailing address.
Order Information: Billing details, shipping details, order history.
Account Information: Login credentials if you create an account.
Usage Data: Pages visited, time spent on the site, clicks, and navigation paths.
Technical Data: IP address, browser type, device information, operating system.
Files / Uploads: 3D models or design files submitted for quotes or production.
Cookies & Tracking Data: See our Cookie Policy for details.
3. How We Collect Information
We collect information in the following ways:
Directly from you when you submit forms, create an account, place an order, or contact us.
Automatically through cookies and similar technologies when you browse our site.
From third-party tools (e.g., analytics providers, payment processors) that assist in delivering our services.
4. How We Use Your Information
Your information may be used for the following purposes:
To process and fulfill orders or service requests.
To communicate regarding quotes, orders, support, or account activity.
To operate and improve our website and user experience.
To analyze site usage and performance metrics.
To manage your account and store order history.
To comply with legal, tax, and regulatory obligations.
To protect our website from fraud or malicious activity.
5. Legal Bases for Processing (If Applicable)
If you are located in a region with data-protection regulations (e.g., UK or EU), we process personal data under these legal bases:
Contractual necessity – To fulfill orders and provide services.
Legitimate interests – For analytics, site improvement, and security.
Legal obligation – For tax reporting and regulatory compliance.
Consent – For optional cookies, marketing, or newsletters.
6. Sharing Your Information
We do not sell your personal information. We may share information only with:
Service providers – such as payment processors, shipping carriers, analytics providers, and hosting services.
Manufacturing partners – when necessary to fulfill your production orders or quotes.
Legal authorities – when required to comply with the law or protect our rights.
7. Data Retention
We retain personal information only as long as necessary for order fulfillment, legal obligations, and legitimate business purposes. Uploaded 3D models or design files may be stored to support reorders unless you request deletion.
8. Security of Your Information
We take reasonable technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no online system is entirely secure, and we cannot guarantee absolute protection.
9. Your Rights
Depending on your location, you may have the right to:
Access the personal data we hold about you.
Request correction or deletion of your data.
Request that we limit or stop processing your information.
Withdraw consent for non-essential cookies or marketing.
Request a copy of your data in a portable format.
To exercise your rights, email us at info@partforge3d.com.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies separately.
11. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from them.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of the website indicates acceptance of the revised policy.
13. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, you can contact us at: info@partforge3d.com